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Privacy Policy

We, IE Gelashvili Tamari (hereinafter referred to as the "Seller", "we", "our", "us"), prioritize the protection of our customers' confidential information and personal data (hereinafter referred to as "Users", "you", "your"). This Privacy Policy outlines the rules for collecting, using, storing, and protecting personal data provided when using our website chemisuli.ge (hereinafter referred to as the "Site").

 

1. General Provisions

1.1. This Privacy Policy has been developed in accordance with the current legislation of Georgia on the protection of personal data.

1.2. By using our Site, you agree to the terms of this Privacy Policy.

1.3. We may change the Privacy Policy at any time. Changes take effect upon publication on the Site.

 

2. What Data We Collect

2.1. We collect the following categories of data:

 

Personal data: name, surname, phone number, email address, postal address, payment data;

Technical data: IP address, browser data, device information, operating system, cookies, and page visit data.

3. Purpose of Data Collection

3.1. Personal data is collected and processed for the following purposes:

 

Order processing and delivery;

Customer support and communication;

Improving the quality of services provided;

Order status notifications and other updates;

Sending promotional offers (only with your consent).

4. Data Processing

4.1. We process data on lawful grounds in accordance with Georgian legislation.

4.2. Your data is processed to fulfill the purchase agreement and based on your consent for direct marketing purposes.

 

5. Sharing Data with Third Parties

5.1. We may share your data with third parties to fulfill our obligations to you (e.g., courier services for order delivery).

5.2. We ensure that third parties are also obligated to follow privacy rules and provide proper protection of your data.

 

6. Data Protection

6.1. We take all necessary measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

6.2. In the event of a data breach, we are obligated to notify you and relevant authorities in accordance with Georgian law.

 

7. Users’ Rights

7.1. You have the right to access your personal data, correct it, request deletion, or limit its processing.

7.2. You also have the right to object to data processing and withdraw your consent to the use of your data for marketing purposes.

 

8. Use of Cookies

8.1. We use cookies to enhance site functionality and improve user experience.

8.2. You can modify your browser settings to block or delete cookies.

 

9. Contact Information

If you have any questions or suggestions regarding this Privacy Policy, you can contact us:

Email: lumosi.ge@gmail.com

Phone: +995 599 016 637

 

10. Legal Information

Seller: IE Gelashvili Tamari

Identification Number: 01701144668

Legal Address: Georgia, Tbilisi, Giorgy Saakadze 63/1

Store’s Physical Address: 2/4 Shota Rustaveli Ave, Tbilisi

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Terms and Conditions

Welcome to Lumosi.net — your destination for natural, hand-crafted aroma and wellness products. By using our website, you agree to the following terms and conditions. Please read them carefully.

1. General Information

Lumosi.net is owned and operated by IE Gelashvili Tamari, it is a Georgian-based brand specializing in handmade candles, diffusers, and self-care items. By accessing or purchasing from this website, you agree to be bound by these Terms & Conditions and our Privacy Policy.

2. Products and Descriptions

We aim to display our products as accurately as possible. However, due to the handmade nature of our goods, slight variations in color, shape, or scent may occur. All images are for illustrative purposes.

3. Orders and Payment

  • All prices are listed in GEL (Georgian Lari) unless otherwise specified.

  • We accept payments via: Visa, MasterCard

  • Once your order is placed, you will receive a confirmation email.

  • We reserve the right to cancel or refuse any order if fraud or error is suspected.

4. We currently offer the following options:

  •  In-Store Pickup.

 Customers can pick up their orders directly at our sales point in Galleria Tbilisi, -1 floor during working hours.
You will receive a message or call when your order is ready for pickup.

  • Delivery (by arrangement)

At this time, we do not offer standard delivery service.
However, in special cases or for large orders, delivery may be arranged individually. Please contact us before placing the order if you require this option.

5. Returns & Exchanges

Due to the nature of our products (especially opened or used candles and balms), we do not accept returns unless the item is damaged or incorrect. If you receive a damaged item, please contact us within 3 days of delivery at lumosi.ge@gmail.com with your order number and photos.

6. Custom & Bulk Orders

We offer customization for corporate clients, events, and large orders. Custom orders are non-refundable once production has started.

7. Intellectual Property

All content on this website — including logos, product names, images, text, and designs — is the property of LUMOSI and may not be copied or used without permission.

8. Limitation of Liability

We do our best to ensure your experience is safe and satisfying. However, IE Gelashvili Tamari is not liable for:

  • Any allergic reactions or skin sensitivities

  • Improper use of our products (e.g., leaving candles unattended)

  • Delays or damages caused by shipping partners

Always follow product instructions carefully.

9. Privacy Policy

We respect your privacy. Your data will be used only for order fulfillment, customer service, and marketing with your consent. We will never sell your personal information.
For more, see our full Privacy Policy.

10. Changes to Terms

We may update these Terms occasionally. By continuing to use our website, you agree to the updated version.

11. Contact Us

If you have any questions about these Terms, please contact us:
Email: lumosi.ge@gmail.com
WhatsApp: +995 596 481 515
Website: www.lumosi.net

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